Non-adherence to procedures for refuelling with passengers onboard

Refueling with passengers on board increases safety risks for both aircraft occupants and ground personnel. Fuel vapors, pressurized systems, and potential ignition sources raise the likelihood of fire or fuel-related incidents that could require rapid evacuation under time-critical conditions.

These operations often occur alongside other turnaround activities, with fuel trucks, hoses, and GSE positioned around the aircraft. This can obstruct exits, restrict emergency access, and complicate evacuation onto an active apron, where passengers and staff face hazards from vehicle movements, jet blast/prop wash, noise, low visibility, and slip or trip risks.

Risk reduction relies on strict procedures for refueling with passengers, clear coordination between crews and ramp teams, control of ignition sources, safe GSE positioning, protected evacuation paths, and trained personnel ready to stop refueling and manage an immediate response if conditions become unsafe.